The Pursuit of WOW/Peters 31-33

32 Yes, it's the age of e-mail and virtual meetings, but showing up, getting the body there, making it clear that you did fly 3,000 miles to close the deal, or celebrate the anniversary, or whatever, is a very, very potent tool indeed.

When people are facing a battle, a board meeting, or a big sales pitch, having you, the leader, show up for a few minutes is crucial life-support.

33 ...little stuff that torpedoes the big stuff