The Pursuit of WOW/Peters 25-28

26 You better start swimming or you'll sink like a stone..Bob Dylan.

28 The power of a thank-you (nore or otherwise) is hard---make that impossible--to beat.

People don't forget kindness.

Handwritten notes. A two-line, largely unreadable scrawl beats a page and a half spit out by the laser printer.

29 Appreciation, applause, approval, respect--we all love it.

Each note that comes in is to be cherished--truth is, I save them, large and small handwritten, typewritten, e-mail (which I save and print), whatever.

Remind people (gently) of how much you've done for them.