The Pursuit of WOW/Peters 28-31

29 Appreciation, applause, approval, respect--we all love it.

Each note that comes in is to be cherished--truth is, I save them, large and small handwritten, typewritten, e-mail (which I save and print), whatever.

Remind people (gently) of how much you've done for them.

31 Praise in public, punish in private.

giving credit costs you nothing, and nets you big-time.

..the stroking costs you nothing and offers an inordinate gain.

Woody Allen...Eighty percent of success is showing up.