The Game of Work / Coonradt 63-66

64 Works need to understand the reasons behind the things you ask them to do. They need to help negotiate the results that are expected.

...people need to be allowed to use whatever methods they are comfortable with to bring the goals to pass.

65 Are you encouraging choice? Are you asking for innovation? Do you make clear what things in your company can't be changed and in what things workers are free to choose?

Our choices are our behavior, and we cannot change the results without changing the behavior.

There's no way to get around the fact that behavior precedes results.

Attitude is the prime cause of behavior.

66 The way I think determines the way I will act, whether it is in a momentary fit of rage or in contemplation in a planning session. It is imperative to understand that the thought precedes the act. Also, it is impossible to behave consistently contrary to a basic attitude.

There are two powerful forces that form attitudes. One is a significant emotional event. The second is conditioning.