The Game of Work / Coonradt 55-58

56 When all the micro-measurements are in place, the macro-measurements will take care of themselves.

57 1. Increasing the frequency of feedback improves the quality and quantity of performance.

2. When feedback is illustrated on charts and graphs, the impact is even greater.

58 Remember, in the absence of clearly defined goals and accurate scorekeeping, we are forced to concentrate on activity and ultimately become enslaved by it. The goal of every business must be to get to the point where everybody on the team has an individual scorecard. Without clearly defined goals and precise score keeping, workers will continue to pay for the privilege of working harder than they work when they are paid.