The Game of Work / Coonradt 46-49

49 Too many middle managers today feel impotent in their ability to manage, to talk, to create, to discipline, to go, to move, to build with people. Our traditional American management philosophy to manage by exception, to focus on problems, to put out fires, results in a reluctance to regularly compliment and praise. We talk about he things that are going wrong instead of the things that are going right. As a result, subordinates are depreciated with more emphasis on shortcoming that accomplishments.

Scorekeeping exists primarily so that we know when to begin to party.

A good scorekeeping system allows the worker or manager to establish his own self-worth in the eyes of his peers, subordinates, and supervisors. Everybody becomes more accurately and justly rewarded, stroked, or chastised, based on accurate performance records or scorecards.