The Game of Work / Coonradt 40-42

41 People play and modify their behavior based on the feedback of their progress against an acceptable standard - the score card.

Winners keep track of results. Losers keep track of reasons.

42 You cannot sit by as a spectator in the game of work.

Management by measurement is facing the truth.

If you have the courage to keep score, even when you are losing, you will win more in the long run. The elimination of uncertainty through scorekeeping increases the ability to take calculated risks.