The Game of Work / Coonradt 38-39

38 Management by judgment - The danger with management by judgment is that too often generalizations are made from insufficient data.

When you have to correct someone, always be ultra-specific.

Unfortunately most managers manage by judgment and observation rather that by measurement. Judgment leads to prejudgment, which leads to prejudice. Prejudice leads to blindness.

39 Never make a negative generalization! Even if you think it is true, it will do more harm than good. Instead, when describing a negative situation be ultra-specific.

Management by measurement is the one management method that works. I believe that our progress in business, or life, relates directly to our ability to measure.