The Game of Work / Coonradt 36-37

37 There are three ways to manage a company - by observation, by judgment, or by measurement. When we manage by measurement, we keep score.

There are three basic problems with management by observation:

1. It is almost always not inaccurate, like trying to judge a book by the cover, or a movie by the preview.

2. It is not relevant to what is going on.

3. It is generally negative.