The Customer Revolution / Seybold - Part 2

How to Survive in this Profound Revolution:

• First, recognize every business is now an e-business.
• Second, realize there are no e-customers, only customers.
• Third, adopt new, dynamic partnering relationships as customers’ needs evolve.
• Fourth, be prepared to participate in customer-led, self-organizing communities and to respond flexibly as customer behavior reshapes your industry.

MAKE IT EASY FOR CUSTOMERS TO DO BUSINESS WITH YOU.