The Pursuit of WOW/Peters 249-258

253 The real issue is changing the way people work.

We have a company manifesto called Commitment to Excellence.

258 New technologies are the peerless enablers of his bizarre organization--but dealing with the human factor is what makes it all work. It's 5 percent technology, 95 percent psychology.

Companies that uses e-mail are much faster, much less hierarchical.