The Pursuit of WOW/Peters 28-31

29 Appreciation, applause, approval, respect--we all love it.

Each note that comes in is to be cherished--truth is, I save them, large and small handwritten, typewritten, e-mail (which I save and print), whatever.

Remind people (gently) of how much you've done for them.

31 Praise in public, punish in private.

giving credit costs you nothing, and nets you big-time.

..the stroking costs you nothing and offers an inordinate gain.

Woody Allen...Eighty percent of success is showing up.

Intellectual Capital/Stewart 116-117

117 Knowledge Management Architecture.

...includes continuously updated company profiles and from commercial and public sources and wire services; call reports from sales people; attendees' notes from conferences and conventions

The advantages of managing competitor and major-accounts knowledge are so persuasive that they alone can justify the investment for many companies.

Every company needs answer to the questions "What do we know? and Where is the knowledge?

Intellectual Capital/Stewart 116-117

117 Knowledge Management Architecture.

...includes continuously updated company profiles and news from commercial and public sources and wire services; call reports from sales people; attendees' notes from conferences and conventions

The advantages of managing competitor and major-accounts knowledge are so persuasive that they alone can justify the investment for many companies.

Every company needs answer to the questions "What do we know? and Where is the knowledge?

The Pursuit of WOW/Peters 25-28

26 You better start swimming or you'll sink like a stone..Bob Dylan.

28 The power of a thank-you (nore or otherwise) is hard---make that impossible--to beat.

People don't forget kindness.

Handwritten notes. A two-line, largely unreadable scrawl beats a page and a half spit out by the laser printer.

29 Appreciation, applause, approval, respect--we all love it.

Each note that comes in is to be cherished--truth is, I save them, large and small handwritten, typewritten, e-mail (which I save and print), whatever.

Remind people (gently) of how much you've done for them.

GOOD TO GREAT/COLLINS 85-87

87 If you are able to adopt this dual pattern, you will dramatically increase the odds of making a series of good decisions and ultimately discovering a simple, yet deeply insightful, concept for making the really big choices. And once you have the simple, unifying concept, you will be very close to making a sustained transition to breakthrough results.

Intellectual Capital/Stewart 115-116

116 The first is rules-base, where following procedures yields the one correct answer to a specific problem.

Most knowledge is less structured: The answer varies with the context; it takes the form of wisdom, experience, and stories, no rules.

It began by connecting existing lessons learned databases (Lotus Notes)

...learned databases create stockpiles of proven, usable knowledge.

It's astonishing how badly companies organize knowledge about their suppliers, customers, and competitors.

The Pursuit of WOW/Peters 23-25

25 (Why, once again, don't most businesses understand that forms are part of their signature and therefore great/awful advertisements for their businesses?) So if you're in a service business, worry a lot if you're not specifically working on the tangibles. (One small hint for the independent contractor: You can't spend too much time on calling-card design!)

26 You better start swimming or you'll sink like a stone..Bob Dylan.

GOOD TO GREAT/COLLINS 82-85

85 You must never confuse faith that you will prevail in the end--which you can never afford to lose--with the discipline to confront the most brutal facts of your current reality.

What separates people, Stockdale taught me, is no the presence or absence of difficulty, but how they deal with the inevitable difficulties of life. In wrestling with life's challenges, the Stockdale Paradox (you must retain faith that you will prevail in the end and you must also confront the most brutal facts of your current reality.

THE STOCKDALE PARADOX
Retain faith that you will prevail in the end, regardless of the difficulties...and at the same time...Confront the most brutal facts of your current reality, whatever they might be.

Intellectual Capital/Stewart 114-115

115 ...specific information changes too quickly for that, but maps that show where the knowledge of the enterprise is located--in whose head, for example.

...it's very, very important to leverage what we learn so we can do the job better and faster next time.

The Pursuit of WOW/Peters 15-23

23 Do what turns you on, not what the statistics say is best. Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. ("Work should be more fun than fun")

GOOD TO GREAT/COLLINS 81-82

82 David Maxwell/Fannie Mae...They never wavered in their faith, consistently emphasizing in their interviews with us that they never had a goal to merely survive but to prevail in the end as a great company.