The Pursuit of WOW/Peters 76-85

81 If you can succeed in creating a shared mental model of your work together, you'll be successful in bridging the obstacles of telecommuting. Shared mental model. I like that. Translation: Talk, talk, talk...

83 That's right, let people try it for free. Whether it's salad dressing, software, or Saturn, offer tasting, tryouts, and test drives. First, no one can be happy with your product until they've tried it. Second, you'll convey your passion about the product. Remember, passion is contagious--spread from person-to-person, mouth-to-mouth.

85 You're as good as your last assignment.

Reward excellent failures. Punish mediorce successes. Phil Daniels.

Control is an illusion, you infantile egomaniac. Nobody controls anything.