GOOD TO GREAT/COLLINS 123-125

125 The point of this analogy is that when we looked inside the gtg companies, we were reminded of the best part of the airline pilot model: freedom and responsibility within the framework of a highly developed system.

The gtg companies build a consistent system with clear constraints, but they also gave people freedom and responsibility within the framework of that system. They hired self-disciplined people who didn't need to be managed, and then managed the system, not the people.