The Pursuit of WOW/Peters 68-73

69 Do manuals vs Don't manuals. ...manuals are typically company policy and procedures manuals---Don't manuals...this squelch innovation

73 "A minute with the CEO is worth a month with the guy or gal two levels down".

From those days onward I've paid most of my precious attention (time is all we have) to the people with access to the people who actually move the ball down the field.