The Pursuit of WOW/Peters 51-57

55 The customer comes second. ...if you genuinely want to put customers first, you must put employees more first.

56 As the marketplace becomes more and more demanding, the pace more and more relentless, it becomes especially important to bolster the renewal process. suggestions...
Take a serious daily break.
Do something different
Call "time-out"
Change the scenery
Put on a show
Curl up with a good book
Do some spring cleaning
Head for spring training
Celebrate

57 Equilibrium is death...Seek persistent dis-equilibrium