Intellectual Capital/Stewart 130-132

132 Two kinds of intellectual capital. First, the semi permanent body of knowledge that grows up around a task, a person, or an organization; second, tools that augment the body of knowledge by bringing relevant data or expertise to people who need them when they need them. To these add this: While plenty of quotidian information processing goes on in all companies, value-added knowledge work is rarely routine; because each sale, each project, each legal brief is unique, it's impossible to predict in advance what specific knowledge it will need to call on.

...two purposes that structural capital should serve. One, ...to codify bodies of knowledge that can be transferred, to preserve the recipes that might otherwise be lost. The second purpose of structural capital is to connect people to data, experts, and expertise--including bodies of knowledge--on a just-in-time basis.