Intellectual Capital/Stewart 117-121

118 The perfect knowledge base--with every expert's name, every corporate policy, every needed fact just a few mouse clicks away--will never exist.

120 The technology is not important...what is, is the explicit effort to find useful knowledge, bottle it, and pass it around.

Excellence comes from making more knowledgeable choices.

121 Paperwork, necessary but annoying, is a form of knowledge management whose procedures date from time when objects were more important than information.