The Pursuit of WOW/Peters 5-6

6 ...people nurturing has two good sides, too -- one for the nurtured and another for the nurturer. The phone call, the small courtesy, the warm words, are all modest acts of engagement that make customers feel good.

Lou Holtz, "It's not my job to motivate players. They bring extraordinary motivation to our program. It's my job not to de-motivate them."

TOM PETERS' TRUTHS
Unintended consequences outnumber intended consequences.
Fiction beats nonfiction.
Success begets failure. IF you (or your company) luck out and find something that works, you're in trouble. You'll most likely try to make history repeat itself, which can hardly ever be made to happen. (The times that it does happen are when you most want it not to.)Circumstances change, and the strengths that led to your first success often become weaknesses.
Democracy and markets are untidy, but effective.
Vermont farmers have a lot to teach us.
Lighten up.
Smile if it kills you.
Each day is a miracle
Reject simple explanations.

The only security we have is in our ability to fly by the seat of our pants. Brad Blanton/Radical Honesty.