The Pursuit of WOW/Peters 14-15

15. My concern is creating an environment where good people want to hang around.

SIX KEY IDEAS ARE ANIMATING BUSINESS TRANSFORMATION.

Total Quality Management. No doubt about it, superior quality is a must for competitive success these days.
Reengineering
Leveraging knowledge. Brains are in; heavy lifting is out. Therefore, the development of knowledge is close to job #1 for corporations. ...an organization that dotes on sharing information rather than hoarding it.
The curious, cannibalistic corporations. Corporations need an appetite for adventure, a passion for bold leaps into the unknown.
The virtual organization. Business and management have long been about control, job descriptions, organizational charts, headquarter towers, structures that are changed reluctantly every five years, and linear careers that rise up "ladders." Now impermanence and improvisation are markers for success.
Empowerment. ...running companies boils down -- surprise! -- to the folks who actually do the work. People, they, them, always were important; they always were our most important asset. Hierarchies are going, going, gone.

VALUES FOR BUSINESS?
Do fabulous work.
Attract exciting people.
Raise hell, constantly question "the way things are done around here"
Make sure that those who leave us, voluntarily or involuntarily, can testify to having a learned a lot, having had a special experience, and having made fast friends while they were here. (Ye shall be known by your alumni!)
Have a collegial, supportive, yeasty, zany, laughter-filled environment where folks support one another, and politics is an absent as it can be in human (i.e., imperfect) enterprise.
Ensure that no questions or innuendo ever surfaces about our ethics.
Dot the "i"s, cross the "t"s, answer the phones promptly, send out error less invoices, and in general never forget that the devil is in the details.
Work with exciting customers (and other partners) who turn us on and stretch us, from whom we can learn, and with whom we enjoy associating (and who pay their bills on time too).
Take in substantially more money that we spend (where spending includes above-average compensation and a very high level of investment in the future).
Grow via quality services and customers, not via growth for growths sake.