GOOD TO GREAT/COLLINS 74-75

75 Indeed, Wurtzel/Circuit City stands as one of the few CEOs in a large corporation who put more questions to his board members than they put to him.

When we asked the executives about their management team meetings during the transition era, they said that they spent much of the time "just trying to understand"


"So, what's on your mind?" Can you tell me about that?" Can you help me understand?" What should we be worried about?" These non-agenda meetings became a forum where current realities tended to bubble to the surface.

Leading from gtg does not mean coming up with answers and then motivating everyone to follow your messianic vision. It means having the humility to grasp the fact that you do not yet understand enough to have the answers and then to ask the questions that will lead to the best possible insights.

2. Engage in dialogue and debate, not coercion.