GOOD TO GREAT/COLLINS 73-74

74 How do you manage in such a way as not to de-motivate people? And one of the single most de-motivating actions you can take is to hold out false hopes, soon to be swept away by events.

Yes, leadership is about vision. But leadership is equally about creating a climate where the truth is heard and the brutal facts confronted. There's a huge difference between the opportunity to "have your say" and the opportunity to be heard. The gtg leaders understood this distinction creating a culture wherein people had a tremendous opportunity to be heard and ultimately, for the truth to be heard.

Climate for the truth to be heard: 4 best practices.
1) Lead with questions, not answers.