Survival is Not Enough/Godin 190-194

192 Hotwash is one example of a feedback loop that forces the organization to distinguish between feedback and criticism and ensures that the loops don’t break.

194 One of the key traps of hotwash is the development of a mutual admiration society.

Hotwash sessions work best when the feedback is about the performance, not the performer. They work even better when the feedback is substantial and measured, not vague opinion. And they work best of all when someone is keeping track of who’s using the feedback to get better and who’s just enjoying the opportunity to be critical of someone else.