Intellectual Capital/Stewart 86-88

87 In the Information Age, no one can afford to use human capital so inefficiently. Jack Welch: "The only ideas that count are the A ideas."

GE's Work-Out program--a never-ending series of town meetings in which employees purpose changes in work processes and bosses are required to approve or reject them on the spot--is one proven way to begin the process of getting at the idea of more people.

88 To use more of what people know, companies need to create opportunities for private knowledge to be make public and tacit knowledge to be made explicit.

Leaders need to focus and amass talent where it is needed, whether by hiring or by teaching. As always with intellectual capital, the link to strategy is essential.